Cancellation & Refund Policy

1. Ticket Purchases

• 7+ Days Before Event: 100% refund (excluding service fees).
• 3–6 Days Before Event: 50% refund (excluding service fees).
• Within 48 Hours: No refund. Missed events and late arrivals are not refundable.

2. Event Cancellations by Organizer

If an event is cancelled or rescheduled, customers receive a full 100% refund to their original payment method within 7–14 business days.

3. Promotions & Vendor Payments

• Promoter packages & ads: Non-refundable once campaign starts.
• Vendor stalls: Refundable up to 10 days before event (minus fees).
• Less than 10 days: Non-refundable.

4. Service & Processing Fees

All service/processing fees are non-refundable, even for full ticket refunds.

5. Payment Splits

Refunds respect the original split (Organizer, Promoter, Platform). Each party is refunded only what they received.

6. Force Majeure

In cases of natural disasters, government restrictions, or other unforeseen events, refunds may be offered at the discretion of the organizer and platform.

7. How to Request a Refund

Submit a request via:

• 📩 Email: support@classicpro.events
• 📱 WhatsApp: +256 781 977 217
• 📝 Online Cancellation Form

Refunds are processed within 14 business days after approval.