Service reliability, and security—enhancing the value that customers derive from digital banking.

Event Details

Date: Sun Aug 10 2025

Location: Gulu

To Academicians and Researchers Scholars and students in fields such as banking, information systems, and economics will find this study a valuable resource. It fills a research gap by focusing on a specific institution (Equity Bank Uganda) and linking mobile banking to tangible financial outcomes. To Customers Understanding the financial and operational value of mobile banking services can build customer trust and encourage broader adoption. The findings may also inform improvements in user experience, service reliability, and security—enhancing the value that customers derive from digital banking.

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